Shipping Policy
1. Shipping
All orders are shipped via UPS to provide reliable, trackable delivery.
Shipping costs are calculated at checkout based on the destination and order details. Tracking information will be provided once your order has been shipped.
2. Processing & Delivery Estimates
Because our jewelry is meticulously crafted and inspected by hand, orders go through two phases: production/fulfillment and transit.
| Stage | Estimated Timeframe | Description |
| Fulfillment & Crafting | 3 to 5 Business Days | Order verification, precise sizing inspection, secure packing, and dispatch preparation. |
| Worldwide Transit | 7 to 10 Business Days | International air shipping to your destination address (varies slightly by country and local customs clearance). |
Note: Business days exclude weekends and Japanese national holidays. Severe weather events, peak holiday seasons, or localized customs delays may impact transit times.
3. Pre-Orders & Back-Ordered Items
If your order contains a combination of in-stock items and pre-ordered or custom back-ordered pieces:
We will dispatch all in-stock items immediately to prevent unnecessary waiting.
Any pre-ordered or back-ordered items will ship separately as soon as our jewelers complete them.
You will not be charged any additional shipping fees for split shipments.
4. Order Tracking
Once your package has been dispatched from our studio, you will receive an automated shipping confirmation email and/or SMS (if a mobile number was provided during checkout) containing your tracking number and carrier details.
Please allow 1 to 3 business days for tracking updates to appear in the courier’s tracking portal after the label is generated.
5. Shipping Address
Please make sure your shipping address, name, and phone number are complete and correct at checkout.
If you notice an error, please contact us as soon as possible at hikage.jp.store@gmail.com. Once an order has been shipped, we may not be able to change or redirect the delivery.
HIKAGE is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.
6. Lost, Damaged, or Stolen Packages
All HIKAGE orders are carefully packaged and shipped with UPS tracking.
If your package arrives damaged, please contact us at hikage.jp.store@gmail.com within 48 hours of delivery and include clear photos of the package and item.
If your tracking shows “Delivered” but you cannot locate the package, please contact us and UPS as soon as possible so we can assist with the next steps.
7. Customs, Duties & Taxes
International shipments may be subject to import duties, value-added taxes (VAT), or customs clearance fees determined by the destination country’s customs authority. Unless otherwise indicated during checkout, standard import duties and taxes are the responsibility of the recipient.
8. Contact Information
If you have questions regarding your shipment status or need assistance with delivery:
Brand: Hikage Jewelry
Email: hikage.jp.store@gmail.com
Tel / WhatsApp: +1 (415) 861-9381
Operating Hours: Monday – Friday: 10:00 – 18:00 (JST)
Mailing & Returns Address: 11161 E State Rd 70 PMB 2001, Ste 110
Lakewood Ranch, FL 34202, United States