Frequently Asked Questions
Brand Heritage & Materials
What makes Hikage jewelry unique?
Rooted in Japanese jewelry heritage since 2002/2007, every piece is individually handcrafted in our studio using exclusive custom-blended gold tailored to Yoshinobu Hikage’s standards. We specialize in delicate handcrafting techniques like milgrain edging, custom stone cutting, and zero-chemical production.
What types of metals and gemstones do you use?
We exclusively use ethically sourced noble metals (including recycled precious metals), conflict-free diamonds, and untreated natural precious gems, alongside high-grade lab-created stones where specified.
What does the Lifetime Limited Warranty cover?
Our lifetime warranty covers any manufacturing defects in materials and craftsmanship. It does not cover normal wear and tear, accidental damage, loss, or modifications performed by third-party jewelers.
Sizing, Personalization & Custom Orders
How do I find the right ring size?
Option 1 (Existing Ring): Measure the inside diameter in millimeters. (e.g., 16.5 mm = Size 16.5).
Option 2 (Finger Measurement): Wrap a paper strip comfortably around your knuckle at room temperature and compare against our chart.
Option 3 (Atelier Visit): Book a 5-minute professional measurement appointment at our Tokyo/Osaka Atelier.
Can I order precise quarter/in-between sizes (e.g., Size 16.2)?
Yes. Because each piece is handmade to order, we provide bespoke fractional sizing. Please select the closest base size from the dropdown and write your exact size or sizing note into the Personalization Box before checking out.
How do I order a ring as a surprise without knowing the size?
You can borrow one of their existing rings to measure the inner diameter. Alternatively, contact us at info@hikage.co.jp—we can recommend an average size, and most standard designs can be adjusted later if needed.
Can my ring be resized after delivery?
Most plain bands and simple solitaire rings can easily be resized. Rings with full-eternity gemstones, complex surface engravings, or structural patterns cannot be resized after casting.
Ordering, Payment & Security
How do I place a custom order?
Select your preferred options from the drop-down menu, enter your specific sizing and personalization requirements into the text box, and click “Add to Cart” to complete checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, JCB), as well as encrypted express checkout options powered securely by Shopify.
Is my personal and payment information secure?
Yes. All transactions and credit card data are strictly encrypted via secure socket layer technology (SSL) and processed through PCI-compliant payment gateways.
Shipping, Production & Delivery
How much is shipping, and do you ship worldwide?
We provide 100% Free Worldwide Shipping on all orders.
What is your production and delivery timeline?
Crafting & Fulfillment: 3 to 5 business days.
Estimated Transit Time: 7 to 10 business days depending on destination and local customs.
How can I track my package?
You will receive an automated shipping confirmation email/SMS containing your tracking ID within 1 to 3 business days after dispatch.
How are pre-orders and split orders handled?
If your order includes both ready-to-ship and pre-ordered/back-ordered items, available items will dispatch immediately, and custom/pre-ordered items will follow in a separate shipment at no additional cost.
What should I do if my address is incorrect?
Please contact hikage.jp.store@gmail.com immediately. We process and cast orders quickly, but we will update the address if the order has not yet entered dispatch.
Returns, Exchanges & Order Issues
What is your return policy window?
We offer a 30-day return window from the date of delivery (and a statutory 14-day cooling-off period for customers in the European Union). Items must be in unworn, brand-new condition with tags attached and in original packaging.
Which products are non-returnable?
Custom-made jewelry, personalized/engraved pieces, promotional sale items, and gift cards are final sale and non-returnable.
How long does it take to receive a refund?
After our studio receives and inspects the return, approved refunds will be credited back to your original payment method within 10 business days.
WHAT SHOULD I DO IF MY PACKAGE IS LOST OR ARRIVES DAMAGED?
If your order arrives damaged or incorrect, please contact us at hikage.jp.store@gmail.com within 48 hours of delivery and include clear photos of the package and item.
If your UPS tracking shows “Delivered” but you cannot locate the package, please contact us and UPS as soon as possible so we can assist with the next steps.
DO YOU OFFER GIFT PACKAGING?
Every HIKAGE piece arrives thoughtfully packaged and ready to give — whether it’s a gift for someone special or something you chose for yourself.
Jewelry Care & Visiting the Atelier
How should I clean and store my jewelry?
Avoid wearing jewelry during heavy manual labor, swimming, or exposure to harsh household chemicals. Clean gently with warm water, mild soap, and a soft brush, then dry with a lint-free cloth.
DO YOU OFFER GIFT PACKAGING?
Avoid wearing jewelry during heavy manual labor, swimming, or exposure to harsh household chemicals. Clean gently with warm water, mild soap, and a soft brush, then dry with a lint-free cloth.