FAQ

Shipping

How much will shipping cost?

FREE SHIPPING ALL ORDER

Can you provide worldwide shipping?

FREE SHIPPING ALL ORDER

YES

My Order

How can I cancel my order?

Please contact us.
Provide order number
E-mail: nini229700547@gmail.com

What if I receive the wrong product?

Please contact us.
Provide order number
E-mail: nini229700547@gmail.com

How do I return my product?

Free return within 30 days.

About Our Creations

Do you provide a warranty?

We stand behind everything we make, that is why we offer a lifetime Limited Warrantyon all of our creations.

What is your lead time?

Every piece is handmade to order, and it will take about 4 weeks to be completed. For rush orders, please contact usand we’ll do our very best to oblige!

What quality are Hikage diamonds?

All the diamonds we use for our standard designs are F color, Clarity SI1, very good cut and polish minimum. If you wish to have higher quality diamonds set on your Hikage treasure, please contact us.

Are your gold and platinum recycled?

Yes! All gold and platinum that are used in Hikage creations are recycled from the advanced Japanese semiconductor industry. Read more about our custom-blended metals here.

Where do you source your precious gems?

All of our precious gems are conflict-free and supplied by our long-term trusted partners. Each gemstone is unique, and they all vary slightly in size and color.
Please let us know if you have any special requests regarding the color of the stone. While we cannot guarantee an exact replica of the gemstones shown online, we will do our best to source a gemstone that will make you cherish your Hikage treasure forever!

Where are Hikage creations made?

Hikage jewelry pieces are all handcrafted in our Atelier in Tokyo and Osaka, Japan.

Why do your creations command such a high price point?

What you are investing in when you purchase a Hikage jewel is the value of high quality, ethically sourced gemstones; the recycled and custom-blended metals; the Hikage lifetime warranty that covers your jewelry; and the unique designs and aesthetic of master jeweler Yoshinobu Hikage, who applies decades of expertise in centuries-old techniques to innovate and create works of art worthy of passing to the next generation.

Can I purchase a ring without the center stone?

No, we do not sell any of our creations incomplete.
We exclusively use ethically sourced white premium diamonds and natural gemstones.
Besides, our gold and platinum being custom-blended and unique to Hikage, third-party jewelry workshops wouldn't be able to set your stone without ruining the setting; they do not have access to our exclusive custom-blended metals.

I have an heirloom gemstone, can you set it on one of your designs?

We only use our own ethically sourced premium gemstones in all Hikage creations.

Do you provide appraisals?

We can provide an invoice that documents your investment for your Hikage jewel(s) with all the specifics, for insurance purposes. Please note that an appraisal can only come from a third-party, certified appraiser to avoid any conflicts of interest.

What gemstones are the best for engagement rings?

Gemstone hardness, based on the Mohs scale, contributes significantly to the degree to which a gem will show wear. This is often referred to as wearability or sometimes “durability.”Quartz which has a hardness of 7 is a component of dust and one of the most common minerals on Earth. Simply wiping off the dust from a softer material (i.e., hardness below 7 on the Mohs scale) will scratch it. Diamonds with a hardness of 10, rubies and sapphires with a hardness of 9, or emeralds with a hardness of 8 will remain bright and lustrous for years because they are harder than most of the abrasive particles that contribute to wear, making them excellent choices for engagement rings.On the other hand, a paraiba tourmaline with a hardness of 7 or an opal with a hardness of 6 or a pearl with a hardness of 4 will be rapidly covered with fine scratches and lose their polish if worn every day as a ring stone. The scratches may be tiny, even microscopic, but they’ll accumulate and become visible over time, they are definitely more delicate, so we don’t recommend them for an engagement ring that you plan to wear every day.

About Payments, Shipping, and Returns

What countries do you ship to?

We ship worldwide, free of charge on all orders. Packages are usually delivered within 2 business days and an adult signature will be required.

What is your returns policy?

Every Hikage piece is handmade to order, all sales are final and no returns can be accepted whatsoever.

What can I do if I ordered the wrong ring size?

We know that ring sizing is tricky, and that's why we provide one resizing, completely free-of-charge, within one year of purchase on all orders placed directly through us. For orders placed through one of our authorized retailers, there will be a small fee of $100 per resizing.Please note that you'll be responsible for the shipping fees to and from Japan. However, if you're based in the other country, you can ship your ring to our Osaka store, and we will forward it to Japan, and bring it back to  for you. 

Do you take credit cards?

Yes. We accept Visa, Mastercard, Discover, JCB, American Express. They are processed on PayPal secure servers and no credit card information are stored in our database. Ever.
Please note that you don't need to have a PayPal account to proceed with your investment.

Do you offer financing options?

As of now, we do not provide any financing options. However, please reach out to us with your inquiry and we will do our best to help you find a solution for your investment in your future kataoka treasures.

Are there any additional costs that will be due upon receipt of my order?

Duties are never fun, and It is customary that luxury items are due to customs duties upon entering the delivery country.
Please inquire with your country customs agencies to have the most accurate rates.

How do I cancel or change an order?

After you place your order, we will start handcrafting your item(s) promptly. If you wish to change your order, please contact us within 24 hours. Please note that once we start production, no cancellations or modifications can be accepted.

Other Questions

Do you have sales?

Our creations are handcrafted and produced in very limited quantities; We do not overprice anything with the intention of putting it on sale during the holidays. Therefore, weneveroffer any discount sales.
What you get is a fair and even pricing, considering the quality of the materials we use and the level of craftsmanship. What you don't get is jacked-up prices, with misleading sales every once in a while.
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