Privacy Policy
This Privacy Policy describes how Hikage Jewelry (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, browse, or make a purchase from www.hikage.co.jp.
1. Contact Information
If you have questions about our privacy practices, would like to exercise your data protection rights, or wish to file a complaint, please contact us:
Brand / Company: Hikage Jewelry
Brand / Company: Hikage Jewelry
Email: hikage.jp.store@gmail.com
Tel / WhatsApp: +1 (415) 861-9381
Mailing & Returns Address:
11161 E State Rd 70 PMB 2001, Ste 110
Lakewood Ranch, FL 34202, United States
2. Collecting Personal Information
When you visit our Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases and craft personalized jewelry pieces.
Device & Technical Information
Purpose: To load the Site accurately, facilitate seamless navigation, maintain session security, and perform analytics to improve performance.
Source: Collected automatically via server logs, standard cookies, and web tracking scripts when you access our Site.
Data Collected: Web browser type and version, operating system, IP address, time zone, screen resolution, referral sources, and page interaction data.
Disclosure: Processed through our secure self-hosted/cloud infrastructure and analytics providers.
Order & Customization Information
Purpose: To fulfill our contract with you—including processing transactions, handcrafting custom pieces, sizing adjustments, coordinating global delivery, issuing invoices, and screening for security risks.
Source: Collected directly from you during checkout and correspondence.
Data Collected: Name, billing address, shipping address, payment information (processed via encrypted payment gateways), email address, phone number, and custom order specifications (such as ring sizes, engraving details, and bespoke personalization notes).
Disclosure: Shared with secure third-party payment gateways, logistics couriers, and customs authorities for fulfillment.
Customer Support & Consultation Information
Purpose: To provide customer care, ring sizing advice, private Atelier appointment bookings, and warranty fulfillment.
Source: Collected directly from you when you contact us via email, phone, or appointment forms.
Data Collected: Contact details, communication records, appointment dates, and sizing inquiry history.
3. Minors
Our Site is not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect Personal Information from children. If you believe your child has provided us with personal data, please contact us at info@hikage.co.jp to request its immediate deletion.
4. Sharing Personal Information
We share your Personal Information only with trusted service partners necessary to operate our website and fulfill our services to you:
Payment Processors: Transactions are handled via Level 1 PCI-DSS compliant payment gateways. We do not store full credit card details on our servers.
Logistics Partners: We provide recipient names, shipping addresses, and contact numbers to international freight carriers to fulfill your deliveries.
Legal & Regulatory Compliance: We may disclose your information if required by applicable laws, regulations, subpoenas, or valid legal processes to protect our rights and user safety.
5. Behavioral Advertising & Analytics
We may use anonymized or pseudonymous data to understand site performance and deliver relevant digital communications:
Google Analytics: Used to analyze traffic trends and visitor engagement. Learn more about Google’s privacy practices at Google Privacy & Terms or opt out via the Google Analytics Opt-out Add-on.
Advertising Opt-Outs: You can manage targeted advertising preferences through:
6. Lawful Bases & EEA/UK Residents
Pursuant to the General Data Protection Regulation (GDPR) and UK GDPR, if you reside in the European Economic Area or the United Kingdom, we process personal data under the following legal bases:
Contract Performance: Necessary to fulfill your orders, craft custom ring specifications, and process shipments.
Legitimate Interests: Operating our platform securely, maintaining system performance, and preventing fraud.
Consent: Where you provide explicit permission (such as email newsletter subscriptions or optional analytics cookies).
Legal Obligation: Retaining invoice records and transaction receipts for statutory tax and customs compliance.
International Transfers: Personal data collected may be transferred to and stored on secure cloud servers located in Japan, the United States, or other regions with appropriate standard contractual clauses and security protections.
7. Your Data Rights
Depending on your jurisdiction (including GDPR in Europe and CCPA/CPRA in California), you hold specific rights regarding your personal information:
Right to Access / Know: Request details and copies of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal details.
Right to Erasure: Request the deletion of your personal data, subject to legal record-keeping obligations.
Right to Data Portability: Request transfer of your data in a structured, commonly used format.
Right to Object / Restrict: Limit or object to specific processing activities.
Non-Discrimination & No Sale: Hikage Jewelry does not sell or trade personal data for monetary value.
To exercise any of these rights, email your request to info@hikage.co.jp.
8. Cookies and Local Storage
Cookies and local storage files allow our platform to remember your active session, shopping cart items, and regional preferences.
You can disable or clear cookies through your browser settings at any time, though some functional features (such as checkout cart retention) may require cookies to operate properly.
9. Data Retention
We retain your order, invoice, and sizing specifications for as long as necessary to fulfill your orders, service our Lifetime Limited Warranty, facilitate future ring resizing requests, and comply with Japanese commercial and tax preservation regulations.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect shifts in our operations, security standards, or applicable legal frameworks. Revised versions will be published on this page with an updated timestamp.